Save the new BIOS settings and restart the machine. Device Manager is reporting the USB as an 'Unknown device.
#MICROSOFT WIRELESS KEYBOARD 5000 NOT WORKING BUT MOUSE IS INSTALL#
Its supposed to be PnP hardware - it did not come with any install drivers. Select the “Intel XHCI Mode” option and turn it off. This is a wireless keyboard/mouse system that is only a couple of weeks old.
Look for the UEFI settings and enter the “Advanced” mode. My mac air recognized the keyboard, but not 100. Ive had this mouse + keyboard package for a few months seemed fine now the MS wireless mouse 5000 (bluetrack) seemed to periodically stop working more and more over the last few days, i changed the batteries about the same time it was working for a bit then freezing the green light comes on the top then fades out, the blue lazer underneath appears to be working fine i would plug the recivier. So, if you’re experiencing the same problems with mice and keyboards on Windows 8.1, here’s what you need to do:įirst of all, reboot your computer and access the BIOS menu. Microsoft Sculpt Ergonomic Desktop reviewA wireless mouse and keyboard combo, the Microsoft Sculpt. One of the users who turned to Microsoft’s Community forums to report the problem has apparently found a quick fix that comes down to turning off a feature in the BIOS menu. Some users are reporting that their keyboards and mice stopped working after installing Windows 8.1, but Microsoft is yet to release a workaround or a patch to address this issue.Īt the first glance, it could all seem like a problem caused by incompatible drivers, but it turns out that installing the latest version of the drivers does not make any difference.
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